Privacy Policy

OnStream is the trading name of Utility Metering Services Ltd. (referred to as "OnStream", "we", "us" or "our") is committed to respecting your privacy and to complying with applicable data protection and privacy laws. You can visit the OnStream website (referred to as the "Website") without disclosing any personally identifiable information about yourself. This Privacy Policy Statement explains how we collect, use and protect your information when you visit the Website. Please take a few moments to read the sections below.

For the purposes of this Privacy Policy Statement "National Grid" means National Grid plc and any company or other entity in which National Grid plc owns (directly or indirectly) more than 15% of the issued share capital. Utility Metering Services Ltd. is an National Grid company.

This notice should be read in conjunction with the Terms and Conditions on this Website.

Personal Information Collection in connection with the Website
When you make enquiries and/or send comments to us we need to know your name and e-mail address. We also need to know your company, address and telephone number.

We gather this information to allow us to respond to your enquiry or comments, maintain relevant databases and to communicate with you in general. The relevant information is then used by us [any agents, subcontractors, other companies in the National Grid and/or professional advisors] to respond to your enquiry or comments, to maintain relevant databases and/or to communicate with you in general.

Your information may, for any or all of the above purposes, be disclosed to any or all of the following, where OnStream operates:

  Other National Grid companies;
  Third party service providers who use your personal information to provide services to us;
  Auditors, contractors or other advisers of OnStream

From time to time we may provide your information to our customer service agencies for research and analysis purposes so that we can monitor and improve the services we provide. We or our agents and sub-contractors may contact you by post, e-mail or telephone to ask you for your feedback and comments on our services.

OnStream may also wish to provide you with information about special features of our website or any other service or products we think may be of interest to you. If you would rather not receive this information, please send an e-mail message to Michael.Friar@onstream.co.uk

Automatic Collection of Information in Connection with this Website
We use cookies to automatically log visitor's domain and IP address (a unique string of numbers that identifies a computer on the Internet) by programming. This data is used to see where the Website is being used in the world to ensure coverage, and to help better understand Website usage, so that we can improve our service to you. This information does not identify you as an individual, but only the computer that is being used to view the Website. Please refer to the help guide from your browser for further guidance on cookies.

Information Security
Please be aware that communications over the Internet, such as emails/webmails, are not secure unless they have been encrypted. Your communications may route through a number of countries before being delivered - this is the nature of the World Wide Web/Internet. OnStream cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our reasonable control.

We believe we have appropriate policies, rules and technical measures to protect the personal data that we have under our control (having regard to the type and amount of that data) from unauthorised access, improper use or disclosure, unauthorised modification, unlawful destruction or accidental loss.

All our workers and third parties that have access to, and are associated with the processing of your personal information, are obliged to respect the privacy of your personal information.

We ensure that your information will not be disclosed to government institutions or authorities except if required by law or when requested to by regulatory bodies or law enforcement organisations.

Updating Your Details in connection with this Website
If any of the information that you have provided to us changes, please let us know the correct details by sending an e-mail to Adam.Edney@uk.ngrid.com

Your Consent in connection with this Website
By submitting your information you consent to the use of that information as set out in this Privacy Policy Statement. We reserve the right to amend or modify this Privacy Policy Statement at any time and in response to changes in applicable legislation. If we change our Privacy Policy Statement we will post the changes on this page, and place notices on other pages of the Website, so that you will be aware of the information we collect and how we use it. Continued use of the service will signify that you agree to any such changes.

Use Of Your Personal Information Submitted To Other Websites
OnStream cannot be responsible for the privacy policies and practices of other websites even if you accessed the third party website using links from our Website or you linked to our Website from a third party website.

We recommend that you check the policy of each website you visit and contact the owner or operator of such website if you have any concerns or questions.

Your Rights In Relation To Your Information
You can write to us to obtain a copy of your information and to have any inaccuracies corrected. Please write to:

Data Protection Office
Sales & Marketing Dept.
(Ref: MIF)
OnStream
35 Homer Road
Solihull
West Midlands
B91 3QJ

In addition, if you have any enquiry about OnStream's Privacy Policy Statement or data protection practices, please write to the Data Protection Office at the above address.